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At Winspace France, we believe in the quality and reliability of our products. That’s why:
– Frames are covered by a 3-year warranty
– Wheelsets are covered by a 2-year warranty
Beyond the policy, we’re committed to offering support that’s responsive, transparent, and human.
What Our Warranty Covers
– Warranty period begins from the date the product is received by the original purchaser
– 3 years for frames
– 2 years for wheelsets
Covered Under Warranty
– Manufacturing defects
– Material flaws present from the origin
Not Covered Under Warranty
– Normal wear and tear (e.g., brake pads, bearings, spokes, rim tape)
– Damage from misuse, incorrect installation, or lack of maintenance
– Crashes, accidents, or unauthorized modifications
If Something Goes Wrong
– If repairable, we’ll send the necessary parts with clear instructions
– If the product is beyond repair and the defect is confirmed, we’ll offer a replacement or equivalent refund
Crash Replacement Program
Because crashes are part of cycling, we offer a discounted replacement program for damages not covered under warranty.
– Available to original purchasers only
– Requires documentation such as photos, serial number, and proof of purchase
– Contact us directly for full terms and to receive a personalized quote