Recherches populaires
Here at Winspace we stand behind our products. We believe in providing a quality product to our users that is safe and fit for intended purpose. For this reason we supply all our frames with 3 years’ warranty and 2 years’ warranty for our wheelsets. The specific details of our warranty can be found below
Bicycles Sold Worldwide
Team member
Jean-Christophe Barbotin
Director
Gaï Assouline
Director
Maxime Gantier
Chief Mechanic
Eymeric Boissinot
Mechanician
Jimmy Rousseau
Mechanic
Paul Barbotin
Customer Service
Jean-Christophe Barbotin
Director
Gaï Assouline
Director
Maxime Gantier
Chief Mechanic
Eymeric Boissinot
Mechanician
Jimmy Rousseau
Mechanic
Paul Barbotin
Customer Service
Frequently Asked Questions
How do I choose the right model for me?
Our team will guide you in choosing the model based on your practice, physical profile, and goals. Contact us for personalized support.
How do I know my ideal size?
We offer a detailed size guide, and if needed, we can help you by email or video call to confirm the ideal size based on your measurements.
Can I customize my bike's configuration?
Yes, you can select different options (cockpit, groupset, wheels). We help you build the bike best suited to your preferences and budget.
What are the delivery times?
Delivery times vary depending on stock availability, delivery location, and the selected configuration. please contact us if you would like to know whether your future order is in stock and can be shipped quickly.
Can I track my order?
Yes, once your order is shipped, you will receive an email with your tracking number to follow the progress of your order.
What happens if a product is out of stock?
If a product is temporarily unavailable, contact us and we will offer you an alternative or an estimated lead time
What is the warranty period?
All our frames are guaranteed for 3 years, and our wheels for 2 years. This warranty covers manufacturing or material defects.
What should I do in case of a crash or breakage?
In case of a crash, we do not offer a replacement. however, we may grant a discount on the purchase of an equivalent product, subject to review of your case (photos, quotation, serial number, etc.).
Is the warranty valid outside France?
Yes, the warranty is valid for any delivery in Europe. For other regions, contact us directly.
Is the warranty transferable?
No, the warranty is only valid for the first buyer, upon presentation of proof of purchase.
Can I contact an expert before ordering?
Yes, we are available to answer all your questions before purchase. Our technical team will guide you to the best choice.
Who assembles the bikes?
Our professional technicians based in Charente-Maritime assemble the bikes according to our Pro team's standards.
Where is your technical team located?
Our Service Course is based in France, in Charente-Maritime. It is the same team that takes care of our top-level athletes.
Do you offer personalized after-sales support?
Yes, we remain available after your purchase for any questions or adjustment needs. We provide real customer follow-up.
Can I return a product?
Yes, you have 14 days after receipt to return an unused product, in its original packaging and with proof of purchase.
Which products are non-refundable?
Customized or made-to-order products are neither returnable nor exchangeable.
Who covers the return shipping costs?
If you change your mind, return shipping costs are your responsibility. In case of error or defective product, we cover the costs.
When will I receive my refund?
After receipt and verification of the returned product, the refund is made within a few days via your original payment method.
How do I maintain my carbon frame?
Use a soft cloth, clear water, and neutral soap. Avoid solvents or abrasive products.
Is my cockpit compatible with other brands?
Our cockpits are compatible with most standard forks and headsets. Contact us to check with your configuration.
Can I fit wider tires?
Our frames accept different tire widths depending on the model. Refer to the product sheet or ask us for advice.
